TERMS & CONDITIONS
Agreement to These Terms
These terms govern your use of upsidedownfl.com and any services you purchase from Upside Down Media, a marketing consultancy based in Fort Lauderdale, Florida. By using this site, booking a consultation, creating an account, or purchasing a package, you agree to these terms and to our Privacy Policy. If you sign a separate proposal or service agreement with us, that document controls where it conflicts with these terms.
Effective October 24, 2026.
Services, Packages, and Pricing
We offer monthly retainer packages, project-based a la carte services, and add-ons, as described on our Services page. Every package is customized, so the final scope, deliverables, timeline, and price are confirmed in your proposal or invoice before work begins. Deliverable counts, revision rounds, and turnaround times are those listed for your package or project. Additional revisions or work outside the agreed scope are quoted and billed separately. Prices on this site are in U.S. dollars and may change; changes do not affect an engagement already in progress.
Payment, Commitments, and Cancellation
Retainer packages carry a one-time onboarding fee and a minimum commitment as listed for the package, then continue month to month until either party gives 30 days' written notice. Retainers are billed monthly in advance, and project work is billed as stated in your invoice. Client advertising spend and third-party platform subscriptions are billed to you directly by those platforms and are not included in our fees.
Late payments may pause work until the account is current. Fees already paid for work performed are not refundable, and cancelling before the end of a minimum commitment does not waive the remaining months.
Your Responsibilities and Content
You agree to give us timely access to the accounts, assets, and approvals we need, including social profiles, ad accounts, analytics, brand files, and footage where your package requires it. You confirm that you own or have the right to use everything you provide, and that your products, claims, and offers comply with the law and with each platform's advertising policies.
Content calendars and ad creative are delivered for your approval before publishing, and you are responsible for the accuracy of anything you approve. We cannot guarantee specific follower counts, engagement, leads, or sales; results depend on factors outside our control, including platform algorithms and ad policies.
Accounts, Bookings, and Purchases
You may create a member account to view your orders, bookings, and subscriptions. Keep your login private and tell us if you believe it has been compromised. Consultations booked through this site are subject to availability; please reschedule or cancel through your account or by contacting us.
Purchases and subscriptions made through this site are processed by a secure third-party payment processor, and subscription plans renew automatically until cancelled. We may refuse or cancel an order where we suspect fraud or misuse.
Intellectual Property, Liability, and Contact
Upon full payment, you own the final deliverables we create for you. We keep ownership of our methods, templates, tools, and any preliminary or unused concepts, and we may show completed work in our portfolio unless you ask us not to in writing.
This site and its content are provided as is, and our total liability for any claim relating to this site or our services is limited to the fees you paid us in the three months before the claim. These terms are governed by the laws of the State of Florida, and any dispute will be heard in the courts of Broward County, Florida. We may update these terms from time to time; the effective date above will change when we do.
Questions about these terms? Reach us at:
Upside Down Media
150 Southeast 3rd Ave.
Fort Lauderdale, FL 33301
954-372-0612